Last Updated: January 1, 2026

Your Privacy Matters: At mpoapi, we are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have regarding your personal information.

1. Introduction

Welcome to the mpoapi Privacy Policy. This document governs the collection, processing, storage, and disclosure of personal information that you provide to us when you register an account, use our gaming services, or interact with our platform at https://mpoapi.cam. By using mpoapi services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

mpoapi operates as an online gaming platform serving Indonesian players with a comprehensive range of services including sports betting, live casino games, slot machines, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting), and other gaming products. We understand the importance of privacy in the digital age and have implemented robust security measures and transparent data practices to earn and maintain your trust.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your relationship with mpoapi.

2. Information We Collect

mpoapi collects various types of personal information necessary to provide our services, verify your identity, prevent fraud, comply with legal obligations, and enhance your gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

When you register an account with mpoapi, you voluntarily provide us with personal information including:

  • Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (Indonesian KTP number)
  • Contact Information: Email address, mobile phone number, residential address (street, city, postal code, province)
  • Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account identifiers), payment card information when applicable
  • Account Credentials: Username, password, security questions and answers, PIN codes
  • Verification Documents: Copies of government-issued photo identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), selfie photographs, source of funds documentation
  • Communication Records: Customer support chat logs, email correspondence, feedback submissions, survey responses

2.2 Information Collected Automatically

When you access and use mpoapi services, we automatically collect certain technical and usage information through cookies, server logs, and similar technologies:

  • Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, Android ID, IDFA)
  • Connection Information: IP address, internet service provider, geographic location (city and region level, not precise GPS), time zone settings
  • Usage Data: Pages visited, games played, bet history, deposit and withdrawal transactions, session duration, click patterns, feature usage statistics
  • Cookie Data: Unique cookie identifiers, cookie preferences, session tokens, authentication tokens
  • Performance Data: Page load times, error messages, system crashes, technical diagnostics

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources including:

  • Payment processors and financial institutions (transaction verification, fraud prevention data)
  • Identity verification services (KYC verification results, watchlist screening data)
  • Marketing affiliates and partners (referral source information, attribution data)
  • Public databases and registries (address validation, identity confirmation)
  • Social media platforms (if you choose to connect your social media account)

3. How We Use Your Information

mpoapi processes your personal information for specific, legitimate purposes related to operating our gaming platform and serving Indonesian players effectively. We use your data to:

3.1 Account Management and Service Delivery

  • Create, maintain, and manage your mpoapi user account
  • Authenticate your identity and verify your age (21+ requirement)
  • Process deposits, withdrawals, and other financial transactions
  • Execute your gaming activity including placing bets, playing games, and processing winnings
  • Manage your participation in promotions, bonuses, and loyalty programs
  • Provide customer support and respond to your inquiries
  • Send transactional communications (deposit confirmations, withdrawal notifications, account updates)

3.2 Legal Compliance and Security

  • Comply with Indonesian and international legal obligations including anti-money laundering (AML) regulations
  • Verify your identity and conduct Know Your Customer (KYC) due diligence
  • Detect, prevent, and investigate fraud, money laundering, and other illegal activities
  • Monitor for problem gambling behaviors and enforce responsible gaming policies
  • Enforce our Terms and Conditions and resolve disputes
  • Respond to legal requests from government authorities and law enforcement
  • Protect the security and integrity of our platform and systems

3.3 Business Operations and Improvement

  • Analyze platform usage patterns to improve user experience and optimize performance
  • Conduct market research and statistical analysis
  • Develop new products, services, and features tailored to Indonesian players
  • Personalize your gaming experience and provide relevant content recommendations
  • Monitor platform performance, troubleshoot technical issues, and maintain system security
  • Generate aggregated, anonymized analytics and business intelligence reports

3.4 Marketing and Communications

  • Send promotional offers, bonus announcements, and special event notifications (with your consent)
  • Deliver targeted marketing communications based on your gaming preferences
  • Inform you about new games, features, and platform updates
  • Conduct customer satisfaction surveys and gather feedback
  • Send responsible gaming reminders and educational content

Marketing Opt-Out: You may opt out of promotional communications at any time by adjusting your account preferences, clicking "unsubscribe" links in emails, or contacting customer support. Please note that opting out of marketing communications will not affect transactional or service-related messages.

4. Legal Basis for Processing

mpoapi processes your personal information based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under our Terms and Conditions (account management, payment processing, service delivery)
  • Legal Obligation: Processing is required to comply with Indonesian laws and international regulations (KYC verification, AML compliance, age verification, tax reporting)
  • Legitimate Interests: Processing serves our legitimate business interests (fraud prevention, security, platform improvement, business analytics), provided these interests do not override your fundamental rights and freedoms
  • Consent: Processing is based on your explicit consent (marketing communications, optional features, cookie usage beyond essential cookies)

5. Information Sharing and Disclosure

mpoapi does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients for legitimate business and legal purposes:

5.1 Service Providers and Business Partners

  • Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
  • Game Providers: Third-party game developers and suppliers (Evolution Gaming, Pragmatic Play, Microgaming, etc.) to deliver gaming content
  • KYC Verification Services: Identity verification providers to conduct age verification, identity authentication, and fraud screening
  • Cloud Hosting Providers: Secure data storage and server infrastructure providers
  • Analytics Providers: Web analytics and business intelligence platforms to analyze usage patterns
  • Customer Support Tools: Live chat platforms and ticketing systems to provide customer service
  • Email Service Providers: Email delivery platforms for transactional and marketing communications

All third-party service providers are contractually bound to protect your data and use it only for the specific purposes we authorize.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, and law enforcement agencies when:

  • Required by Indonesian law or international legal obligations
  • Responding to valid legal requests (court orders, subpoenas, warrants)
  • Investigating suspected fraud, money laundering, or other illegal activities
  • Protecting our legal rights, enforcing our Terms and Conditions, or defending against legal claims
  • Necessary to protect the safety and security of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

6. Data Security Measures

mpoapi employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Security Measure Description
SSL/TLS Encryption 256-bit SSL encryption protects all data transmitted between your device and our servers
Data Encryption at Rest Sensitive data stored in our databases is encrypted using AES-256 encryption standards
Firewall Protection Multi-layer firewall systems prevent unauthorized network access to our infrastructure
Access Controls Role-based access restrictions ensure only authorized personnel can access personal data
Two-Factor Authentication Optional 2FA available for all user accounts to prevent unauthorized logins
Regular Security Audits Third-party security assessments and penetration testing conducted quarterly
Employee Training All staff undergo mandatory data protection and security awareness training
Incident Response Plan Documented procedures for detecting, responding to, and reporting security breaches

While we implement robust security measures, no system is completely impenetrable. You also play a crucial role in protecting your account by maintaining strong passwords, not sharing your login credentials, logging out after each session, and reporting suspicious activity immediately.

7. Data Retention

mpoapi retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Active Account Data: Retained for the duration of your account's active status plus seven (7) years after account closure to comply with Indonesian financial record-keeping requirements
  • Transaction Records: Retained for a minimum of seven (7) years to comply with anti-money laundering regulations and tax obligations
  • KYC Verification Documents: Retained for seven (7) years after account closure as required by regulatory compliance obligations
  • Marketing Communications Records: Retained until you opt out or withdraw consent, then deleted within 90 days
  • Customer Support Records: Retained for three (3) years to maintain service quality and resolve potential disputes
  • Technical Logs: Retained for 12 months for security monitoring and troubleshooting purposes

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

8. Your Privacy Rights

As a mpoapi user, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of all personal information we hold about you, including data categories, processing purposes, and recipients
  • Right to Rectification: Request correction of inaccurate or incomplete personal information
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information when it is no longer necessary for the purposes collected, subject to legal retention requirements
  • Right to Restriction: Request that we limit the processing of your personal information in certain circumstances
  • Right to Data Portability: Receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider
  • Right to Object: Object to processing of your personal information for direct marketing purposes or based on legitimate interests
  • Right to Withdraw Consent: Withdraw previously given consent for specific processing activities (e.g., marketing communications) at any time
  • Right to Lodge a Complaint: File a complaint with the Indonesian data protection authority if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. Some requests may require identity verification to protect against unauthorized access.

9. Cookies and Tracking Technologies

mpoapi uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize you and remember your preferences.

9.1 Types of Cookies We Use

  • Essential Cookies: Required for platform functionality, account authentication, and security. Cannot be disabled.
  • Performance Cookies: Collect anonymous usage statistics to improve platform performance and user experience
  • Functionality Cookies: Remember your preferences (language, currency, display settings) for a personalized experience
  • Marketing Cookies: Track your interaction with promotional content to deliver relevant offers and measure campaign effectiveness

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality and limit your ability to use certain features.

10. International Data Transfers

While mpoapi primarily serves Indonesian players and stores data within Indonesia, certain service providers may process your information in other jurisdictions. When we transfer personal information internationally, we ensure adequate protection through:

  • Contractual data protection clauses with third-party processors
  • Selection of service providers operating in jurisdictions with adequate data protection laws
  • Implementation of supplementary security measures for cross-border transfers
  • Compliance with Indonesian data localization requirements for sensitive financial data

11. Children's Privacy

mpoapi services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to mpoapi should contact us immediately at [email protected].

12. Changes to This Privacy Policy

mpoapi reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through:

  • Prominent notice on our homepage and within your account dashboard
  • Email notification to your registered email address
  • Update to the "Last Updated" date at the top of this document

Your continued use of mpoapi services after such notification constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

  • Data Protection Officer: [email protected]
  • General Inquiries: [email protected]
  • 24/7 Live Chat: Available through your account dashboard
  • WhatsApp Support: Contact details available on our website

Our customer support team operates 24 hours a day, 7 days a week, in both English and Bahasa Indonesia. We are committed to addressing your privacy concerns promptly and transparently.

Your Trust, Our Priority: At mpoapi, we recognize that trust is earned through consistent action, not promises alone. We are committed to maintaining the highest standards of data protection and transparency to safeguard your privacy while delivering exceptional gaming experiences.

Your Privacy Rights at a Glance

Data Encryption

All personal information is protected with 256-bit SSL encryption during transmission and AES-256 encryption at rest.

No Data Sales

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you.

Access & Control

Request copies of your data, update inaccurate information, or delete your account at any time through our support channels.

Regulatory Compliance

Strict adherence to Indonesian data protection laws, anti-money laundering regulations, and international privacy standards.

Secure Storage

Personal data stored in secure, access-controlled servers with regular security audits and penetration testing.

Transparent Communication

Clear notification of any data breaches or policy changes via email and account dashboard within 72 hours.

Questions About Your Privacy?

Our Data Protection Officer and customer support team are available 24/7 to address any privacy concerns or answer questions about how we handle your personal information.